Patient coordinator
The first person most patients speak to, on a desk that is staffed to answer rather than to deflect.
- Operations
- Pearl District
- Full time
- $52,000–$61,000 a year
The role
What this job actually is
The Pearl District front desk answers the phone from seven in the morning and books across all four clinics. It is staffed to a standard rather than to a budget: the target is that a call is answered by a person, and nobody is measured on how quickly they end one.
This is the job that decides whether somebody's first experience of the practice is a good one, which is why it is paid as a career rather than as an entry point and why the band below has a top as well as a bottom.
At a glance
- Band
- $52,000–$61,000 a year
- Hours
- Five days, 7am to 3pm or 10am to 6pm on a published rota
- Contract
- Full time
- Clinic
- Pearl District
- Applications close
- Sep 16, 2026
Day to day
What you would be doing
- Answer the clinic line and book, move and cancel appointments across the four buildings
- Register new patients and check insurance eligibility before the visit rather than after it
- Greet, check in and settle self-pay charges at the desk
- Route clinical questions to the nurse line without asking the patient to explain twice
- Keep the same-day slot release running smoothly each morning at 7am
What we need
What you would bring
- Two years in a front-of-house, scheduling or contact centre role
- Comfortable with an electronic record and with insurance eligibility checks
- The judgement to know when a call needs a nurse and not a booking
- Spanish or Vietnamese is valued and paid for
How hiring works
Four steps, about three weeks
Apply
One form and a CV. No cover letter — we would rather read your answer to the two questions on the form.
A call, thirty minutes
With the person you would report to. It is a conversation about the work, not a competency grid.
A half-day in clinic
Paid at your day rate. You see how we actually run, and the team you would join gets a say.
Offer, with the band shown
The number comes from the published band and where you sit in it. We tell you which point and why.