Frequently asked questions

Most people are offered something the same day. Across the four clinics we hold about a third of each day's slots back until 7am that morning, precisely so same-day requests are not competing with appointments booked three weeks ago. If you want a particular clinician rather than the first available, that is usually nine days for a new patient and four for an existing one.

No. Book directly with any of our eighteen specialties — cardiology, dermatology, gastroenterology and the rest — without seeing a primary care clinician first. If your insurer requires a referral on file for the visit to be covered, we will tell you when you book rather than after the bill arrives. A referral from outside Medice is welcome but never necessary.

Yes, and you can change between them whenever you like. The four buildings share one record, so nothing is lost by seeing a clinician at Beaverton this month and Sellwood the next. Not every specialty runs at every clinic — the specialty page says which buildings it sits in, and the booking flow only offers you the ones that do.

Call the clinic and we will tell you honestly whether the slot can still work. Up to about ten minutes we can usually see you as booked. Beyond that we will either move you to a gap later the same day or rebook you, because keeping a late appointment on time means shortening the one after it, and the person in that slot did nothing wrong. We do not charge for arriving late.

In the portal, or by phone, at any hour. There is no cancellation charge and no limit on how many times you move something. We ask for as much notice as you can manage — a slot released the day before is one a person waiting can use, and a slot released ten minutes before is one that goes empty.

Yes, for a child you are responsible for, or for an adult who has told us you may. Booking is the easy half: to be given results or notes afterwards, an adult patient has to authorise you in the portal first, which takes a minute and which we cannot do for them. For a child under fifteen the parent or guardian booking already has that access.

We are in network with twelve plans, including Providence, Regence, Moda Health, PacificSource, Aetna and the Oregon Health Plan. Kaiser Permanente is accepted on Added Choice and PPO plans only, and only at Pearl District and Beaverton. If your plan is not on the list, ask us — we can often bill out of network at the in-network rate for a first visit.

An office visit is $120, an annual physical is $210 and an urgent care visit is $175, identical at all four clinics. That is the price, not an estimate: it does not change afterwards, and it is the same whether you see a nurse practitioner or a consultant. Tests and imaging are priced separately and quoted before they are done.

Self-pay is settled on the day. If we are billing an insurer, the statement for whatever they do not cover reaches you once they have processed the claim, usually within three weeks, and it is due thirty days after that. Every statement itemises what was done, what the plan paid and what is left — if a line on it is not clear, phone us before you pay it.

Yes. Anything over $300 can be split across six months at no interest, and you can set that up in the portal without speaking to anyone. Longer plans are arranged by phone. We do not use a third-party lender and nothing is reported to a credit agency while a plan is being kept to.

Tell us, ideally before the appointment rather than after it. We hold a financial assistance fund and a sliding scale based on household income, and applying takes one form and proof of income. Nobody is refused care at the urgent care door for being unable to pay, and a balance never blocks a future booking.

A first appointment is forty minutes and a follow-up is nineteen. That nineteen is deliberate and it is the number we schedule to — it is not a fifteen-minute slot that habitually runs over. If you have more than two things to raise, say so when you book and we will give you the longer slot, rather than have you leave with one of them unmentioned.

Photo identification, your insurance card if you have one, and your current medicines — the boxes themselves, or a photograph of the labels, which is easier to carry and just as good. If another practice holds notes or scans that matter, bring what you have; we can also request them directly, which is usually faster than you chasing them.

Yes. Bring whoever helps you — a partner, an adult child, a friend, a support worker. There is one moment in some appointments where we will ask them to step out for a minute and ask you a question alone, which is routine and is not about them. If you would rather that did not happen, say so and it will not.

Yes, at no cost to you, in person for Spanish, Vietnamese, Russian and Mandarin and by phone in around two hundred languages. Ask when you book so the interpreter is scheduled with the appointment. American Sign Language is booked the same way and needs a little more notice. You are welcome to bring a family member as well, but we will not ask a child to interpret.

All four clinics are step-free from the street to every consulting room, with accessible toilets on each floor and hearing loops at the front desks. Beaverton and Sellwood have their own car parks with accessible bays. Pearl District and Lloyd Center do not — both are two minutes from a MAX stop, and the clinic page lists the nearest paid garage and its accessible spaces.

Request them in the portal under Records, or on paper at any front desk. We have thirty days by law and in practice take about five working days. There is no charge for an electronic copy. If you want them sent to another practice we will do that directly, which is faster than posting them to you and asking you to forward them on.

The clinicians involved in your care, and the small administrative team who book and bill for it. Nobody else, and every opening of a record is logged against a named person — you can ask to see that log. We do not sell data, and we do not share anything with an insurer, an employer or a family member without your written say-so, except where the law obliges us to.

Yes. Send the correction through the portal or tell any clinician. Plain facts — a name, a date, a medicine you no longer take — are simply fixed. Where the disagreement is about a clinical judgement, we cannot delete the original, but your account is added to the record and travels with it, which is what the law provides for and what is fairest to both readings.

Ten years after your last appointment for an adult, and for a child until their twenty-eighth birthday, whichever is longer. Imaging is held for the same period. After that they are destroyed securely. If you leave the practice, your record stays under the same rules and you can still request a copy of it.

Yes — one record, four buildings, which is the whole point of the way this practice is put together. Whoever you see has the same history, the same medicines list and the same results in front of them, so nobody asks you to repeat a story you told last Tuesday and no test is ordered twice because the first one could not be found.

Use urgent care for something that has come on in the last day or two and cannot wait for a routine slot — a wound that may need closing, a fever in a child that will not settle, a suspected fracture, a chest infection that is getting worse. Call 911 rather than us for chest pain, stroke symptoms, severe bleeding or difficulty breathing. If you are not sure which it is, call and the nurse on the line will tell you which door to walk through.

No. Walk in at any hour and you will be seen. You can tell us you are coming through the portal, which puts your name and the reason on the board before you arrive and usually shortens the wait, but it is not a booking and it does not hold a place.

The median overnight wait is eighteen minutes. Early evening on a weekday is the busiest hour of the week and can run past an hour. Whoever is sickest is seen first regardless of who arrived when, so a quiet-looking waiting room is not a promise and a full one is not a sentence — the desk will give you an honest estimate when you check in.

A little. The self-pay urgent care visit is $175 against $120 for an office visit, and it is the same $175 at three in the morning as at three in the afternoon. Insured visits are billed at your plan's urgent care rate, which is usually above a routine copay and well below an emergency department's.

Lloyd Center, and only Lloyd Center — it never closes, including weekends and public holidays. Pearl District, Beaverton and Sellwood keep daytime hours, and each clinic page publishes its own. Out of hours the main number still reaches a nurse, who can advise and, if it is warranted, tell Lloyd Center to expect you.